Cancellation & Refund Policy
This Cancellation & Refund Policy applies to accommodation, safari, tour, excursion, transfer, and other travel bookings made through Tropical Odyssey.
All cancellation requests must be submitted in writing and should include the booking reference number.
Standard Cancellation & Refund Schedule
- More than 30 days before arrival: No cancellation fee; eligible bookings receive a full refund.
- 10–30 days before arrival: A 30% cancellation fee applies; 70% of the booking amount is refundable.
- Less than 10 days before arrival: A 50% cancellation fee applies; the remaining amount may be non-refundable.
Certain hotels, lodges, camps, safari operators, airlines, and other suppliers may have stricter cancellation conditions. Where supplier-specific terms apply, those terms will take precedence and will be communicated during the booking process.
Cancellation by the Customer
A cancellation is effective only after Tropical Odyssey has received the cancellation request in writing.
No-Show
Failure to arrive for a confirmed booking or scheduled safari departure without prior written notice will be treated as a no-show.
No-shows are non-refundable. Unused accommodation nights, safari activities, meals, transfers, park fees, excursions, or other booked services will not be refunded.
Early Departure
Guests who choose to leave their accommodation, safari, or tour before the scheduled completion date are not automatically entitled to a refund for unused services.
Booking Changes
Changes to confirmed bookings are subject to availability and may incur additional supplier or operational charges. Any non-refundable costs resulting from changes will be the responsibility of the customer.
Supplier Cancellation
If a hotel, lodge, camp, safari operator, airline, transport provider, or other supplier cancels a confirmed service, Tropical Odyssey will make reasonable efforts to arrange a comparable alternative, subject to availability.
If a suitable alternative cannot be provided, any applicable refund will be processed according to the supplier’s cancellation terms.
Non-Refundable Services
The following may be non-refundable:
- Service and administration fees
- Promotional or discounted bookings marked as non-refundable
- Special packages marked as non-refundable
- No-shows
- Early departures
- Unused accommodation nights
- Unused safari days or activities
- Unused transfers or excursions
- Non-refundable supplier charges
- Cancellations made within the applicable non-refundable period
- Costs already paid to suppliers that cannot be recovered
Refund Processing
Approved refunds will normally be processed to the original payment method within 7–14 business days.
The time required for the refund to appear in the customer’s account may vary depending on the bank, card issuer, payment provider, or international transfer system.
Force Majeure Refunds
Where a service cannot be provided due to circumstances beyond Tropical Odyssey’s reasonable control, any refund will depend on the amount recoverable from the relevant suppliers.
Where possible, Tropical Odyssey may offer alternative arrangements, rescheduling, or available travel credits.
Refund Enquiries
For refund enquiries, customers should contact Tropical Odyssey and provide their booking reference number and relevant payment information.
All refund requests are assessed according to the applicable booking terms, cancellation conditions, and supplier policies.